Privacy Policy

Introduction

All Time Logistics ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alltimelogistics.us or use our logistics and freight transportation services.

We comply with applicable data protection laws and regulations, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other relevant privacy legislation. By accessing and using our website and services, you consent to the data practices described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services. This Policy has been created to align with the requirements of Microsoft Ads Policy and Google Ads Policy regarding transparency in data collection and user privacy disclosures.

1. Information We Collect

We collect information that you provide directly to us when you interact with our website and services. The types of personal information we may collect include:

• Full Name — collected through contact and quote request forms so we can identify and address you correctly.
• Email Address — used to communicate with you regarding your inquiries, quotes, and service updates.
• Phone Number — used to contact you about your logistics needs and service coordination.
• Company Name — collected to understand your business context and tailor our logistics solutions accordingly.
• Messages and Inquiries — any information you include in the message field of our forms, including details about your shipping needs, cargo, and service requirements.
• Usage Data — information collected automatically when you visit our website, such as your IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and general usage statistics.

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued identification numbers through our website forms. We do not knowingly collect personal information from children under the age of 16, and our website is not directed to minors.

2. How We Use Your Information

We use the personal information we collect for the following legitimate business purposes:

• Providing Services — to process your quote requests, coordinate freight transportation, and deliver the logistics services you have requested.
• Communication — to respond to your inquiries, provide customer support, send service-related notifications, and share important updates regarding your shipments.
• Improving Our Services — to analyze website usage patterns, understand customer needs, and improve the quality, relevance, and efficiency of our services and website.
• Legal Compliance — to comply with applicable legal obligations, protect our rights and property, enforce our Terms of Service, and respond to lawful requests from public authorities.
• Marketing and Outreach — with your consent, to send you information about our services, promotions, and industry insights. You may opt out of marketing communications at any time.
• Security and Fraud Prevention — to monitor and protect against fraudulent activity, unauthorized access, and other misuse of our website and services.

3. Who Has Access to Your Data

We do not sell, trade, or rent your personal information to third parties. Access to your personal data is restricted and limited to:

• Authorized Personnel — Our employees, contractors, and team members who require access to your information to perform their job functions, such as logistics coordinators, customer service representatives, and administrative staff. All personnel are bound by confidentiality obligations.
• Third-Party Service Providers — Trusted vendors and service providers who perform services on our behalf, such as form processing, email delivery, web hosting, and analytics. These providers access your data only as necessary to perform their functions and are contractually obligated to protect your information.
• Legal and Regulatory Authorities — Where required by law, court order, or government regulation, we may disclose your information to comply with legal processes or protect our legal rights.

4. Third-Party Services

To operate our website and deliver our services, we rely on certain trusted third-party services. These third parties may collect, store, or process your information in accordance with their own privacy policies:

• FormSubmit — We use FormSubmit (formsubmit.co) to process and route submissions from our contact and quote request forms. When you submit a form, the information you provide is transmitted through FormSubmit's servers and delivered to our designated email address. FormSubmit may collect and process your form data, including your name, email, phone, company, and message content, as part of its form-handling service. Please review the FormSubmit Privacy Policy for more information.
• Google Maps — We may use Google Maps to display our business location and provide directions. Google may collect information about your device and usage when you interact with the map. Please review the Google Privacy Policy for details on how Google handles your information.

We encourage you to review the privacy policies of these third-party services to understand how they collect, use, and protect your information. We are not responsible for the privacy practices of these external services.

5. Data Security Measures

We implement reasonable and appropriate technical, organizational, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using secure HTTPS/TLS protocols.
• Restricting access to personal information to authorized personnel only, based on the principle of least privilege.
• Regular review and updating of our security practices and internal policies.
• Staff training on data protection and privacy best practices.
• Careful vetting of third-party service providers and contractual data protection agreements.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires or the data is no longer needed, we will securely delete or anonymize your personal information in accordance with applicable laws.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Right to Access — You may request a copy of the personal information we hold about you.
• Right to Correct — You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Delete — You may request that we delete the personal information we hold about you, subject to certain legal exceptions.
• Right to Opt Out — You may opt out of the sale or sharing of your personal information and unsubscribe from marketing communications at any time.
• Right to Data Portability — You may request that we provide your personal information in a structured, machine-readable format.
• Right to Withdraw Consent — Where we rely on your consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Requesting Data Deletion

If you would like us to delete your personal information from our records, you may submit a data deletion request at any time. To request the deletion of your data, please email us at info@alltimelogistics.us with the subject line "Data Deletion Request." Please include sufficient information to allow us to identify your account and verify your identity.

Upon receiving your request, we will process it in accordance with applicable legal requirements. Please note that we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

9. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. Cookies are small data files stored on your device. For detailed information about the cookies we use and your choices regarding cookies, please review our Cookie Policy.

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You may change your cookie preferences at any time.

10. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party site. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. When we transfer your data internationally, we take steps to ensure it is protected in accordance with this Privacy Policy and applicable data protection laws.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide a more prominent notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

All Time Logistics

4700 Irving Blvd, Dallas, TX 75247

Phone: +1 207-938-1124

Email: info@alltimelogistics.us

We are committed to resolving your privacy concerns promptly and transparently. Our dedicated team will respond to your inquiry as soon as possible, typically within 30 days of receiving your request.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.